Customer Satisfaction Facilitated by Industry Collaboration

Authors

Dr. M. Hajesch, IONITY GmbH, Munich

Year

2020

Print Info

Fortschritt-Berichte VDI, Reihe 12, Nr. 813

Summary

• Today I want to talk about three different characteristics of collaboration(s) closely related to the value proposition of IONITY and therefore key for IONITY’s customer satisfaction regarding EV charging along Europe’s major highways.
• OEM (original equipment manufacturer aka car manufacturer) collaboration, providing the strategic focus and foundations of IONITY.
• Site partner collaboration enabling IONITY to roll out and operate a European network of HPC (High Power Charging) stations across 24 countries.
• Technical collaboration providing state of the art equipment at IONITY HPC stations that serve today’s and future vehicles with up to 350 kW of charging power in a safe, fast and sustainable way.